Austin, TX, USA, Oct 1, 2019 -- Upland Software, Inc. (Nasdaq: UPLD), a provider in cloud-based enterprise work management software, has acquired InGenius, a Computer Telephony Integration (CTI) solution for enterprise contact centers. However, while Upland may elect to update these forward-looking statements at some point in the future, Upland specifically disclaims any obligation to do so. Upland Software, Inc. (Nasdaq: UPLD) has acquired InGenius, a leading Computer Telephony Integration (CTI) solution for enterprise contact centers. The acquisition will help Upland offer a more personalized experience to customers. “Acquiring InGenius allows Upland to deliver an end-to-end Contact Center Productivity solution suite that connects and automates many of the touchpoints that are critical to agent efficiency,” said Jack McDonald, chairman and CEO of Upland Software. Upland Software, Inc., a leader in cloud-based enterprise work management software, acquired InGenius, a leading Computer Telephony Integration (CTI) solution for enterprise contact centers. With the addition of InGenius’ CTI platform, Upland can now offer the first Contact Center Productivity solution suite that provides a single pane of glass for… Upland defines Adjusted EBITDA as net income (loss), calculated in accordance with GAAP, plus net income (loss) from discontinued operations, depreciation and amortization expense, interest expense, net, other expense (income), net, provision for income taxes, stock-based compensation expense, acquisition-related expenses, non-recurring litigation costs, and purchase accounting adjustments for deferred revenue. This is Upland Software… Upland InGenius is a computer telephony integration (CTI) innovator that empowers contact centers to increase productivity. Dividend and Capital Information. All of Upland’s solutions are backed by a 100% customer success commitment and the UplandOne platform, which puts customers at the center of everything we do. Accountable for meeting all objectives on your projects, on-time, and with a very high quality of work. This includes enterprise knowledge … This headline-only article is meant to show you why a stock is moving, the most difficult aspect of stock trading. “Contact center leaders are looking for more comprehensive solutions to increase agent productivity with robust CRM integration,” said Mounir Hilal, Upland’s chief customer officer and executive vice president of Project and IT Management Solutions. Earlier this month InGenius Software announced they were being acquired by Upland Software. InGenius' CTI platform Upland Software Acquires InGenius Oct 2, 2019 Upland Software, a provider of cloud-based enterprise work management software, has acquired InGenius, a provider of computer-telephony integration (CTI) solutions for contact centers, for $26.4 million. Upland Software has acquired in 9 different US states, and 3 countries. With InGenius, Upland extends its leadership in Customer Experience Management (CXM) solutions and can now offer the first multi-channel, knowledge-driven … From 1996 to 2019, Dale was CEO and co-owner of InGenius, starting as a consulting firm and pivoting to become a premier software provider to the call center industry. This release contains forward-looking statements, which are subject to substantial risks, uncertainties and assumptions. All rights reserved. Actual results may differ materially from those indicated by such forward-looking statements as a result of various important factors, including: our financial performance and our ability to achieve, sustain or increase profitability or predict financial results; our ability to attract and retain customers; our ability to deliver high-quality customer service; lack of demand growth for enterprise work management applications; our ability to effectively manage our growth; our ability to consummate and integrate acquisitions and mergers; our ability to maintain our senior management and key personnel; our ability to maintain and expand our direct sales organization; the performance of our resellers; our ability to adapt to changing market conditions and competition; our ability to successfully enter new markets and manage our international expansion; fluctuations in currency exchange rates; the operation and reliability of our third-party data centers and other service providers; and factors that could affect our business and financial results identified in Upland’s filings with the Securities and Exchange Commission (the “SEC”), including Upland’s most recent annual report on Form 10-K filed with the SEC. Want to build a better agent and customer experience? Upland Software Announces First Acquisition in Europe, Raises Guidance Accretive acquisition adds $15.0 million in annualized recurring revenues … The InGenius Software was recently acquired by Texas-based company Upland Software for a total of $29.4-million. Streamline and standardize your agents’ call logging to improve customer service and produce detailed call reports. Upland Software, Inc. (Nasdaq: UPLD) has acquired InGenius, a leading Computer Telephony Integration (CTI) solution for enterprise contact centers. I got my start as the architect for SAP’s Customer Interaction Center, which I sold to SAP back in 1997, launching my 23 year obsession with CRM and CTI integration. “Upland’s new Contact Center Productivity solution suite allows us to provide a unique offering of integrated solutions to maximize agent performance and improve customer experience.”. The Company’s most targeted sectors include internet software and services (69%) and software (32%) . 87 likes. AUSTIN, Texas--(BUSINESS WIRE)--Upland Software, Inc. (Nasdaq: UPLD), a leader in cloud-based enterprise work management software, has acquired InGenius, a leading Computer Telephony Integration (CTI) solution for enterprise contact centers. Acquisition of InGenius establishes first Contact Center Productivity solution suite with native CRM agent communications, knowledge management, and customer sentiment analysis. Upland InGenius, Ottawa, Ontario. Upland Software, Inc., a leader in cloud-based enterprise work management software, acquired InGenius, a leading Computer Telephony Integration (CTI) solution for enterprise contact centers. Ingenius Software Dublin, County Dublin, Ireland 2 days ago Be among the first 25 applicants Apply on company website Save Save job Save this job with your existing LinkedIn profile, or create a new one. Upland +7% on InGenius acquisition, guidance update Oct. 1, 2019 10:21 AM ET | About: Upland Software, Inc. (UPLD) | By: Brandy Betz, SA News Editor Upland Software (NASDAQ:UPLD) is … “Contact center leaders are looking for more comprehensive solutions to increase agent productivity with robust CRM integration,” said Mounir Hilal, Upland’s chief customer officer and executive vice president of Project and IT Management Solutions. With the addition of InGenius, Upland introduces an innovative Contact Center Productivity solution suite that that provides a single pane of glass for all voice and CRM data, along with enterprise knowledge … Link/Page Citation INTERNET BUSINESS NEWS-(C)1995-2019 M2 COMMUNICATIONS Upland Software, Inc. (Nasdaq: UPLD), a provider of cloud-based enterprise work management software, has acquired InGenius, a Computer Telephony Integration (CTI) solution for enterprise contact centers, the company said. Upland InGenius is a computer telephony integration (CTI) innovator that empowers contact centers to increase productivity. Why Upland InGenius? Upland Software acquires Altify, customer revenue optimization platform empowers sales & the extended revenue team to improve overall sales execution. These forward-looking statements should not be relied upon as representing the views of Upland as of any date subsequent to the date of this press release. “Moreover, this transaction is immediately accretive to Adjusted EBITDA per share and takes Upland to a $237 million annualized revenue run rate and an $89 million annualized Adjusted EBITDA run rate,” he added. I’m a CRM and contact center integration specialist, responsible for product development and strategy at AMC, a company I founded in 1995. media@uplandsoftware.com, Integrate leading telephony systems with customer relationship management (CRM) platforms, Get a free customized savings assessment of what’s possible for your business, A leader in phone CRM integration. The increase in 2019 revenue guidance below is net of a reduction for a deferred revenue discount as a result of GAAP purchase accounting and all guidance adjustments are prorated for an effective closing date of October 1, 2019. InGenius Software was acquired by Upland Software on Oct 1, 2019. Upland Software, Inc. (Nasdaq: UPLD), a leader in cloud-based enterprise work management software, has acquired InGenius, a leading Computer Telephony Integration (CTI) solution for enterprise contact centers. Upland Software, a leader in cloud-based Enterprise Work Management software announced it has acquired Rant & Rave, a leading provider of cloud-based customer engagement solutions. Upland Software, Inc., a leader in cloud-based enterprise work management software, has acquired InGenius, a leading Computer Telephony Integration solution for … InGenius is a provider of innovative Computer Telephony Integration solutions for contact centres. The company blends existing telephone systems into CRMs, enabling its customers with maximum configuration flexibility and security. The Kanata firm sold for $26.4 million in cash at closing, with an additional $3 million coming in a year’s time, subject to indemnification Build a better agent and customer experience in the Software sector that offers maximum flexibility! Meeting All objectives on your projects, on-time, and work management Software, and with a very quality! 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